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When Mona Soliman fled her native Egypt in 2014, she had already been living with diabetes for over ten years. After arriving in Cleveland, she struggled to find health care. As a recent immigrant, speaking no English, she felt she had nowhere to turn.
By March 2015, she was frequently experiencing hypoglycemia, commonly known as low blood sugar, and was experiencing dizziness and fainting, her sight was affected and she was developing several complications as a result of being unable to obtain medications. Fortunately, a friend in the community directed her to North Coast Health.
Since becoming a patient at North Coast Health, Mona’s health has stabilized and her daily glucose readings are in range. She was able to receive insulin, and the supplies for injecting it, through a pharmaceutical company’s patient assistance program. Although many drug companies offer free medication to the economically disadvantaged, the process of applying for assistance is cumbersome - even for a native English speaker. North Coast Health prides itself on being pro-active in navigating these resources for our patients; providing them with medications they need.
Mona’s care at North Coast Health also includes regular foot and eye exams, flu and pneumovax vaccinations – all essential for people with diabetes. She meets with the Chronic Care Coordinator to discuss lifestyle changes, healthy living, and other factors
common to patients with chronic disease. Through her interpreter, Mona expressed her gratitude for all the help she has received. “Everyone here is so nice, so kind, so helpful. Thank you.”